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1. Introduction
1.1 This Energy Performance Certificate ("EPC") agreement ("the
Agreement") is made between MM&I Energy, ("We") and the customer ("You”).
1.2 By entering
into this agreement you are confirming you have read these Terms and Conditions and agree to them.
1.3 Once an order
is placed (verbally or in writing) you agree to MM&I Energy producing an EPC for you ("the Order") and this
agreement is legally binding.
1.4 This agreement is covered by the laws of England and Wales.
2.
Your Responsibilities
2.1 You have the legal right to sell the property.
2.2 Information you supply is
true and accurate and not misleading. MM&I Energy does not take any responsibility for the accuracy of the information
supplied and cannot be held liable.
2.3 You will pay the fee quoted within 28 days of the invoice date or upon cancellation
by yourself.
2.4 You agree to pay any extra costs incurred by MM&I Energy to produce the EPC before the completed
EPC is released including but not limited to i. inability to gain entry to premises for energy assessment and/or home condition
report: ii. customer supplying incorrect information.
2.5 You agree to ensure full access to the property for the energy
assessor at the agreed date and time. Failure to provide access will result in an extra call out charge.
2.6 You will
ensure you have the appropriate software to read PDF files e.g. Adobe Reader.
2.7 You will supply copies of your EPC
to interested parties on request and store the master copy. 2.8 You will pay the costs of any printed copies of the EPC that are required by you or other interested parties.
3. MM&I Energy Responsibility
3.1
We reserve the right to reject or cancel an order at anytime.
3.2 The EPC will contain the compulsory documents as defined
by the "Home Information Pack Regulations".
3.3 We will contact you to arrange the energy assessment visit
normally within 2 working days of placing the order.
3.4 We will supply the order by an electronic PDF normally within
5 to 10 working days after the energy assessment has taken place. However, please allow 28 days or longer in exceptional circumstances.
3.5 We will inform you by email when the order is complete with instructions how to download your EPC.
3.6 You
may use the EPC supplied for any marketing of your property including private advertising or with an Estate Agent.
3.7
We will, to the best of our efforts, ensure that the MM&I Energy web site is available at all times. We reserve the right
to take the site 'off-line' without prior notice for essential maintenance and upgrades.
4. Refunds
4.1 An EPC can be cancelled within 12hrs of ordering by email or phone subject to any costs incurred.
4.2
If we cancel your EPC we will refund your fee minus any costs incurred
4.3 The supply of EPCs is excluded from the distance
selling act as they are classed as “goods made to the consumer's specifications or clearly personalized”.
4.4 Under no circumstances will our liability exceed the value of the cost of supplying the EPC
4.5 We are not
liable for an error in the EPC based on information including and not limited to from the public register, energy performance
certificate, local searches, information provided by the seller, leaseholder or managing agents.
4.6 This does not affect
your statutory rights as a consumer. ……………………………………………………………………………………..
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